Everything you need to know about your letters, the app and your data. If you cannot find the answer, write to us and a real person will reply.
Any question, problem or request about your letters or your account:
We reply within 48 hours. Reports of inappropriate content are reviewed within 24 hours. You can also use the contact form.
On the day you chose when you wrote it, at the email address you entered. The date must be at least one month and at most 50 years away. The letter is sent by email: you do not need to have the app installed on that day, or even still have an account.
No. Writing and scheduling a letter only requires your email. An account is optional and lets you see in one place all the letters you have scheduled and the ones that have already been delivered.
A letter needs at least 144 characters of real content. This minimum is there so that, years from now, you find something worth reading, and it also stops automated junk.
Yes. If you have changed your email and want your letter to reach the new address, write to us at hello@lettertothefuture.org with the old and the new address, and we will update it.
Yes. Write to us from the same address you used to schedule it and we will cancel it. If you are also going to delete your account, the app lets you cancel all your pending letters in one go.
No. The subject and text of every letter are stored encrypted on our servers, in the European Union. A letter only becomes public if you tick the box to publish it, and in that case it is published anonymously: without your name and without your email address.
From the app itself: go to your profile and tap Delete account. Your account, profile and history are permanently deleted, and you can choose whether to also cancel the letters that have not been delivered yet or let them arrive on their date. This cannot be undone. If you prefer us to do it, write to us at hello@lettertothefuture.org.
Access, rectification, erasure, portability and objection, as set out in the GDPR. Write to us and we will process it. The details are in the privacy policy.
Report it. Open the letter on the website and, below the text, click Report this letter: choose whether it is offensive, spam or something else and, if you like, tell us more. The letter stops being shown immediately and a person reviews it within 24 hours to correct it or remove it. Every public letter is reviewed before it is published, and we remove anything that breaks our content rules. Public letters are only on the website; the app does not show them.
Log in with the same email you wrote it with and, in My letters, click Remove from the website: it stops showing on the website immediately. If the letter has not been sent yet, you will see Do not publish it next to it. If you do not have an account, write to us from that address with the title or the link and we will remove it.
Use Forgot your password? on the log-in screen: you will get a link by email to set a new one. If the email does not show up, check your spam folder before requesting it again.
It is usually your phone's connection: try switching from Wi-Fi to mobile data. If the problem continues, write to us saying which screen fails and what message you see.
When you schedule it you get a confirmation email with the delivery date. If you have an account, the letter also appears in My letters. If you see neither, write to us before writing it again so it is not duplicated.
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Last updated: October 30, 2026